So having made our first sale today was the day to deliver on that order. So having packaged the order up -and included a couple of bits of additional track as a bonus for being our first customer it was off to the post office to send it on its way.
To cut a long story short the postage was £9.58 - much more than I had expected and certainly more than the £4.50 postage charge - what has really annoyed me is that on getting home I checked my receipt and checked the post office website to check their tariffs and what I found wsa that my package had been weighed to 4.004kg and that packages up to 4kg cost £7.06 so that extra 4 grammes cost me £2.52 in postage (and all because I included some extra free track).
What really annoys me is that the lady at the Post Oiffuce counter didn't think it worth while mentioning that if I could take 4g off the package I would save £2.52, and I could easily have removed 4g just by cutting a small piece of cardboard off the outer box. Oh but she did have time to try and persuade me to take out a Post Office credit card - to me this typifies bad customer service - not really thinking about what the customer wants but being completely focussed on what you want to get out of the customer!
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